Support for Your CRM System.
SupportPak for GoldMine from Presidio

 

Support Options for GoldMine CE/PE
GoldMine Premium and Corporate Edition both include maintenance programs from FrontRange Solutions. 

Your first line of support for technical difficulties is to contact FrontRange Solutions at (800)755-2100.  You will need your maintenance program contract number to access technical support.  Your maintenance program must be in good standing as well.

FrontRange Knowledgebase
FrontRange operates a dynamic online support knowledgebase with answers to many common problems and questions.  If you have GoldMine PE or GoldMine CE and a maintenance agreement in good standing, contact FrontRange Customer Care to obtain your own username and password to access the full knowledgebase.

Note: Visitors and Users of Standard Edition GoldMine have access to the free support areas only.

GoldMine Community Forums
The forums offer support for all users of all versions of GoldMine and related products.  Often a question you have can be answered by forum members within a few minutes of posting

Hands-On Remote Support Services from Presidio
You can hire us to work with your existing GoldMine System, or implement your brand-new system. 

Contact us today or call us at (403)274-9671 or toll-free (Canada Wide) at (800)218-7778.

 

If you would like to retain expert support for your GoldMine System and receive priority support services, SupportPak is the answer.

Presidio’s SupportPak Agreement provides you with priority access to support for GoldMine, and Crystal Reports, or whatever applications are listed on the first page of your Agreement . SupportPak gives a set number of hours of technical support service each quarter, at discounted rates-- from 10 to 49% off our regular rates. Call on us for onsite support, or call-in support, or remote access support.

SupportPak is a Quarterly Agreement.  You can elect to cancel your SupportPak at the close of any quarter.

You can use your SupportPak for emergency support, training, development, report-writing,  tutorials, and consulting.  There are no restrictions on how.  Travel time is not applied on SupportPak, and you are billed in 15-minute increments.

SupportPAK is available in 5, 10, 12, and 15 hour agreements.  Rates are discounted based on the level of SupportPak purchased.  You can change your level at the close of any quarter, or you may cancel your SupportPak at the close of any quarter.

 

 

 

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